Privacy Policy
Westwood Plumbing & Heating Limited (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with us, in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (GDPR).
Information We Collect
We may collect and process the following data about you:
Contact Data: Includes your name, address, email address, and telephone number.
Transaction Data: Details about payments to and from you and other details of services you have purchased from us.
Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
Usage Data: Information about how you use our website, products, and services.
How We Use Your Information
We use your data to:
Provide Services: To deliver the services you have requested, including plumbing and heating services.
Manage Payments: To process payments and manage your account.
Communicate: To contact you regarding appointments, service updates, and customer support.
Improve Services: To analyse your usage to improve our services and website.
Legal Obligations: To comply with legal and regulatory requirements.
Data Sharing
We do not share your data with third parties for marketing purposes. However, we may share your data with:
Service Providers: Third parties who provide services on our behalf, such as payment processors and IT support.
Legal Authorities: When required by law or to protect our rights.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
Your Rights
Under data protection laws, you have rights including:
Access: The right to request copies of your data.
Rectification: The right to request correction of inaccurate data.
Erasure: The right to request deletion of your data, under certain conditions.
Restriction: The right to request restriction of processing your data, under certain conditions.
Objection: The right to object to processing your data, under certain conditions.
Data Portability: The right to request the transfer of your data to another organisation, or you, under certain conditions.
Cookies
Our website uses cookies to enhance user experience. You can set your browser to refuse cookies; however, some website features may not function properly as a result.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. This Privacy Policy was last updated on 7th January 2025.
Contact Us
For any questions or concerns regarding this Privacy Policy or our data practices, please contact us by writing to Westwood Plumbing & Heating Limited, 28 North Bar Within, Beverley, East Yorkshire HU17 8DL, calling 01482 688788 or emailing hello@westwoodplumbers.co.uk.
