Equality, Diversity, and Inclusion Policy
Westwood Plumbing & Heating Limited is committed to promoting equality, diversity, and inclusion (EDI) in all aspects of our business. We aim to create a work environment that respects and values differences, fosters inclusion and ensures equal opportunities for all employees, customers, and partners. This policy complies with the Equality Act 2010 and all relevant UK employment laws and regulations.
1. Scope
This policy applies to:
All employees, including full-time, part-time, and temporary staff.
Job applicants and candidates during recruitment.
Contractors, suppliers, and partners working with or on behalf of the company.
Customers interacting with our services.
2. Our Commitments
2.1 Equality
We are committed to ensuring that no one is treated less favourably because of any protected characteristic as defined by the Equality Act 2010, which includes:
Age
Disability
Gender reassignment
Marriage and civil partnership
Pregnancy and maternity
Race (including colour, nationality, and ethnic or national origin)
Religion or belief
Sex
Sexual orientation
2.2 Diversity
We recognise the benefits of a diverse workforce and customer base. By embracing individuals’ unique backgrounds, skills, and perspectives, we can foster innovation and improve the quality of our services.
2.3 Inclusion
We are committed to creating an inclusive environment where everyone feels welcome, respected, and able to contribute fully, regardless of their background or personal circumstances.
3. Employment Practices
3.1 Recruitment and Selection
All recruitment processes will be fair, transparent, and based on merit.
We will ensure job advertisements are free from bias and encourage applications from underrepresented groups.
Reasonable adjustments will be made to accommodate applicants with disabilities.
3.2 Training and Development
All employees will have equal access to training and development opportunities.
Managers will receive training on EDI principles and their responsibilities under this policy.
3.3 Workplace Adjustments
We will make reasonable adjustments to support employees with disabilities or those requiring specific accommodations.
Flexible working arrangements will be considered where possible to support employees’ diverse needs.
4. Customer Interaction
We will ensure our services are accessible to all customers.
Reasonable adjustments will be made to accommodate individual needs, including those with disabilities or language barriers.
5. Complaints and Grievances
Employees or customers who believe they have experienced discrimination, harassment, or other EDI-related issues are encouraged to raise concerns through our complaints or grievance procedures.
All complaints will be taken seriously and handled promptly, confidentially, and fairly.
6. Monitoring and Review
We will monitor the effectiveness of this policy through regular reviews of our employment practices, customer feedback, and complaint trends.
This policy will be reviewed annually or whenever there are changes to relevant laws or company practices.
7. Responsibilities
Management: Responsible for implementing and promoting this policy and ensuring compliance with EDI laws.
Employees: Expected to treat colleagues, customers, and partners with respect and uphold the principles of this policy.
Contact Us
If you have any questions about this policy or require further support, please contact us at Westwood Plumbing & Heating Limited, 28 North Bar Within, Beverley, East Yorkshire HU17 8DL, by calling 01482 688788 or emailing hello@westwoodplumbers.co.uk.
By adhering to this policy, Westwood Plumbing & Heating Limited aims to foster an inclusive and equitable environment for all.
This Equality, Diversity, and Inclusion Policy was last updated on 16th January 2025.